diff --git a/SPMS.API/Controllers/AccountController.cs b/SPMS.API/Controllers/AccountController.cs
index 8048045..139a72c 100644
--- a/SPMS.API/Controllers/AccountController.cs
+++ b/SPMS.API/Controllers/AccountController.cs
@@ -92,4 +92,74 @@ public class AccountController : ControllerBase
         await _accountService.DeleteAsync(adminCode);
         return Ok(ApiResponse.Success());
     }
+
+    [HttpPost("operator/create")]
+    [SwaggerOperation(
+        Summary = "운영자 계정 생성 (이메일 링크)",
+        Description = "Super Admin이 운영자 계정을 생성합니다. 비밀번호 설정 이메일이 발송됩니다.")]
+    [SwaggerResponse(200, "생성 성공", typeof(ApiResponse<OperatorCreateResponseDto>))]
+    [SwaggerResponse(400, "잘못된 요청")]
+    [SwaggerResponse(401, "인증되지 않은 요청")]
+    [SwaggerResponse(403, "권한 없음")]
+    [SwaggerResponse(409, "이메일 중복")]
+    public async Task<IActionResult> CreateOperatorAsync([FromBody] OperatorCreateRequestDto request)
+    {
+        var result = await _accountService.CreateOperatorAsync(request);
+        return Ok(ApiResponse<OperatorCreateResponseDto>.Success(result));
+    }
+
+    [HttpPost("operator/delete")]
+    [SwaggerOperation(
+        Summary = "운영자 계정 삭제",
+        Description = "Super Admin이 운영자 계정을 삭제합니다. (Soft Delete) 자기 자신은 삭제할 수 없습니다.")]
+    [SwaggerResponse(200, "삭제 성공")]
+    [SwaggerResponse(401, "인증되지 않은 요청")]
+    [SwaggerResponse(403, "권한 없음 / 자기 자신 삭제 불가")]
+    [SwaggerResponse(404, "운영자를 찾을 수 없음")]
+    public async Task<IActionResult> DeleteOperatorAsync([FromBody] OperatorDeleteRequestDto request)
+    {
+        var adminId = GetAdminId();
+        await _accountService.DeleteOperatorAsync(request.AdminCode, adminId);
+        return Ok(ApiResponse.Success());
+    }
+
+    [HttpPost("operator/list")]
+    [SwaggerOperation(
+        Summary = "운영자 목록 조회",
+        Description = "Super Admin이 운영자(Manager/User) 목록을 조회합니다. is_active 필터로 비활성 운영자도 조회 가능합니다.")]
+    [SwaggerResponse(200, "조회 성공", typeof(ApiResponse<OperatorListResponseDto>))]
+    [SwaggerResponse(401, "인증되지 않은 요청")]
+    [SwaggerResponse(403, "권한 없음")]
+    public async Task<IActionResult> GetOperatorListAsync([FromBody] OperatorListRequestDto request)
+    {
+        var result = await _accountService.GetOperatorListAsync(request);
+        return Ok(ApiResponse<OperatorListResponseDto>.Success(result));
+    }
+
+    [HttpPost("operator/password/reset")]
+    [SwaggerOperation(
+        Summary = "운영자 비밀번호 초기화",
+        Description = "Super Admin이 운영자의 비밀번호를 초기화합니다. 비밀번호 재설정 이메일이 발송됩니다.")]
+    [SwaggerResponse(200, "초기화 성공", typeof(ApiResponse<OperatorCreateResponseDto>))]
+    [SwaggerResponse(401, "인증되지 않은 요청")]
+    [SwaggerResponse(403, "권한 없음")]
+    [SwaggerResponse(404, "운영자를 찾을 수 없음")]
+    public async Task<IActionResult> ResetOperatorPasswordAsync([FromBody] OperatorPasswordResetRequestDto request)
+    {
+        var result = await _accountService.ResetOperatorPasswordAsync(request.AdminCode);
+        return Ok(ApiResponse<OperatorCreateResponseDto>.Success(result));
+    }
+
+    private long GetAdminId()
+    {
+        var adminIdClaim = User.FindFirst("adminId")?.Value;
+        if (string.IsNullOrEmpty(adminIdClaim) || !long.TryParse(adminIdClaim, out var adminId))
+        {
+            throw new SPMS.Domain.Exceptions.SpmsException(
+                ErrorCodes.Unauthorized,
+                "인증 정보를 확인할 수 없습니다.",
+                401);
+        }
+        return adminId;
+    }
 }
diff --git a/SPMS.Application/DTOs/Account/OperatorCreateRequestDto.cs b/SPMS.Application/DTOs/Account/OperatorCreateRequestDto.cs
new file mode 100644
index 0000000..76e2b05
--- /dev/null
+++ b/SPMS.Application/DTOs/Account/OperatorCreateRequestDto.cs
@@ -0,0 +1,20 @@
+using System.ComponentModel.DataAnnotations;
+
+namespace SPMS.Application.DTOs.Account;
+
+public class OperatorCreateRequestDto
+{
+    [Required(ErrorMessage = "이메일을 입력해주세요.")]
+    [EmailAddress(ErrorMessage = "올바른 이메일 형식이 아닙니다.")]
+    public string Email { get; set; } = string.Empty;
+
+    [Required(ErrorMessage = "이름을 입력해주세요.")]
+    public string Name { get; set; } = string.Empty;
+
+    [Phone(ErrorMessage = "올바른 전화번호 형식이 아닙니다.")]
+    public string? Phone { get; set; }
+
+    [Required(ErrorMessage = "권한을 선택해주세요.")]
+    [Range(1, 2, ErrorMessage = "권한은 Manager(1) 또는 User(2)만 가능합니다.")]
+    public int Role { get; set; }
+}
diff --git a/SPMS.Application/DTOs/Account/OperatorCreateResponseDto.cs b/SPMS.Application/DTOs/Account/OperatorCreateResponseDto.cs
new file mode 100644
index 0000000..1fca107
--- /dev/null
+++ b/SPMS.Application/DTOs/Account/OperatorCreateResponseDto.cs
@@ -0,0 +1,15 @@
+using System.Text.Json.Serialization;
+
+namespace SPMS.Application.DTOs.Account;
+
+public class OperatorCreateResponseDto
+{
+    [JsonPropertyName("admin_code")]
+    public string AdminCode { get; set; } = string.Empty;
+
+    [JsonPropertyName("email")]
+    public string Email { get; set; } = string.Empty;
+
+    [JsonPropertyName("role")]
+    public int Role { get; set; }
+}
diff --git a/SPMS.Application/DTOs/Account/OperatorDeleteRequestDto.cs b/SPMS.Application/DTOs/Account/OperatorDeleteRequestDto.cs
new file mode 100644
index 0000000..4f1f377
--- /dev/null
+++ b/SPMS.Application/DTOs/Account/OperatorDeleteRequestDto.cs
@@ -0,0 +1,11 @@
+using System.ComponentModel.DataAnnotations;
+using System.Text.Json.Serialization;
+
+namespace SPMS.Application.DTOs.Account;
+
+public class OperatorDeleteRequestDto
+{
+    [Required(ErrorMessage = "운영자 코드를 입력해주세요.")]
+    [JsonPropertyName("admin_code")]
+    public string AdminCode { get; set; } = string.Empty;
+}
diff --git a/SPMS.Application/DTOs/Account/OperatorListRequestDto.cs b/SPMS.Application/DTOs/Account/OperatorListRequestDto.cs
new file mode 100644
index 0000000..5bd48ed
--- /dev/null
+++ b/SPMS.Application/DTOs/Account/OperatorListRequestDto.cs
@@ -0,0 +1,18 @@
+using System.Text.Json.Serialization;
+
+namespace SPMS.Application.DTOs.Account;
+
+public class OperatorListRequestDto
+{
+    [JsonPropertyName("page")]
+    public int Page { get; set; } = 1;
+
+    [JsonPropertyName("size")]
+    public int Size { get; set; } = 20;
+
+    [JsonPropertyName("role")]
+    public int? Role { get; set; }
+
+    [JsonPropertyName("is_active")]
+    public bool? IsActive { get; set; }
+}
diff --git a/SPMS.Application/DTOs/Account/OperatorListResponseDto.cs b/SPMS.Application/DTOs/Account/OperatorListResponseDto.cs
new file mode 100644
index 0000000..bc6df21
--- /dev/null
+++ b/SPMS.Application/DTOs/Account/OperatorListResponseDto.cs
@@ -0,0 +1,37 @@
+using System.Text.Json.Serialization;
+using SPMS.Application.DTOs.Notice;
+
+namespace SPMS.Application.DTOs.Account;
+
+public class OperatorListResponseDto
+{
+    [JsonPropertyName("items")]
+    public List<OperatorItemDto> Items { get; set; } = new();
+
+    [JsonPropertyName("pagination")]
+    public PaginationDto Pagination { get; set; } = new();
+}
+
+public class OperatorItemDto
+{
+    [JsonPropertyName("admin_code")]
+    public string AdminCode { get; set; } = string.Empty;
+
+    [JsonPropertyName("email")]
+    public string Email { get; set; } = string.Empty;
+
+    [JsonPropertyName("name")]
+    public string Name { get; set; } = string.Empty;
+
+    [JsonPropertyName("role")]
+    public int Role { get; set; }
+
+    [JsonPropertyName("is_active")]
+    public bool IsActive { get; set; }
+
+    [JsonPropertyName("last_login_at")]
+    public DateTime? LastLoginAt { get; set; }
+
+    [JsonPropertyName("created_at")]
+    public DateTime CreatedAt { get; set; }
+}
diff --git a/SPMS.Application/DTOs/Account/OperatorPasswordResetRequestDto.cs b/SPMS.Application/DTOs/Account/OperatorPasswordResetRequestDto.cs
new file mode 100644
index 0000000..24f2946
--- /dev/null
+++ b/SPMS.Application/DTOs/Account/OperatorPasswordResetRequestDto.cs
@@ -0,0 +1,11 @@
+using System.ComponentModel.DataAnnotations;
+using System.Text.Json.Serialization;
+
+namespace SPMS.Application.DTOs.Account;
+
+public class OperatorPasswordResetRequestDto
+{
+    [Required(ErrorMessage = "운영자 코드를 입력해주세요.")]
+    [JsonPropertyName("admin_code")]
+    public string AdminCode { get; set; } = string.Empty;
+}
diff --git a/SPMS.Application/Interfaces/IAccountService.cs b/SPMS.Application/Interfaces/IAccountService.cs
index f62b34d..2c72a9f 100644
--- a/SPMS.Application/Interfaces/IAccountService.cs
+++ b/SPMS.Application/Interfaces/IAccountService.cs
@@ -9,4 +9,8 @@ public interface IAccountService
     Task<AccountResponseDto> GetByAdminCodeAsync(string adminCode);
     Task<AccountResponseDto> UpdateAsync(string adminCode, UpdateAccountRequestDto request);
     Task DeleteAsync(string adminCode);
+    Task<OperatorCreateResponseDto> CreateOperatorAsync(OperatorCreateRequestDto request);
+    Task DeleteOperatorAsync(string adminCode, long requestingAdminId);
+    Task<OperatorListResponseDto> GetOperatorListAsync(OperatorListRequestDto request);
+    Task<OperatorCreateResponseDto> ResetOperatorPasswordAsync(string adminCode);
 }
diff --git a/SPMS.Application/Interfaces/IEmailService.cs b/SPMS.Application/Interfaces/IEmailService.cs
index 627697c..5c1176e 100644
--- a/SPMS.Application/Interfaces/IEmailService.cs
+++ b/SPMS.Application/Interfaces/IEmailService.cs
@@ -4,4 +4,5 @@ public interface IEmailService
 {
     Task SendVerificationCodeAsync(string email, string code);
     Task SendPasswordResetTokenAsync(string email, string token);
+    Task SendPasswordSetupTokenAsync(string email, string token);
 }
diff --git a/SPMS.Application/Services/AccountService.cs b/SPMS.Application/Services/AccountService.cs
index fb5c206..f2fec8e 100644
--- a/SPMS.Application/Services/AccountService.cs
+++ b/SPMS.Application/Services/AccountService.cs
@@ -1,5 +1,6 @@
 using System.Linq.Expressions;
 using SPMS.Application.DTOs.Account;
+using SPMS.Application.DTOs.Notice;
 using SPMS.Application.Interfaces;
 using SPMS.Domain.Common;
 using SPMS.Domain.Entities;
@@ -13,11 +14,19 @@ public class AccountService : IAccountService
 {
     private readonly IAdminRepository _adminRepository;
     private readonly IUnitOfWork _unitOfWork;
+    private readonly IEmailService _emailService;
+    private readonly ITokenStore _tokenStore;
 
-    public AccountService(IAdminRepository adminRepository, IUnitOfWork unitOfWork)
+    public AccountService(
+        IAdminRepository adminRepository,
+        IUnitOfWork unitOfWork,
+        IEmailService emailService,
+        ITokenStore tokenStore)
     {
         _adminRepository = adminRepository;
         _unitOfWork = unitOfWork;
+        _emailService = emailService;
+        _tokenStore = tokenStore;
     }
 
     public async Task<AccountResponseDto> CreateAsync(CreateAccountRequestDto request)
@@ -178,6 +187,165 @@ public class AccountService : IAccountService
         await _unitOfWork.SaveChangesAsync();
     }
 
+    public async Task<OperatorCreateResponseDto> CreateOperatorAsync(OperatorCreateRequestDto request)
+    {
+        // 1. 이메일 중복 검사
+        if (await _adminRepository.EmailExistsAsync(request.Email))
+        {
+            throw new SpmsException(
+                ErrorCodes.Conflict,
+                "이미 사용 중인 이메일입니다.",
+                409);
+        }
+
+        // 2. AdminCode 생성
+        var adminCode = Guid.NewGuid().ToString("N")[..12].ToUpper();
+
+        // 3. Admin 엔티티 생성 (비밀번호 없이)
+        var admin = new Admin
+        {
+            AdminCode = adminCode,
+            Email = request.Email,
+            Password = string.Empty,
+            Name = request.Name,
+            Phone = request.Phone ?? string.Empty,
+            Role = (AdminRole)request.Role,
+            EmailVerified = false,
+            CreatedAt = DateTime.UtcNow,
+            IsDeleted = false
+        };
+
+        // 4. 저장
+        await _adminRepository.AddAsync(admin);
+        await _unitOfWork.SaveChangesAsync();
+
+        // 5. 비밀번호 설정 토큰 생성 및 저장
+        var token = Guid.NewGuid().ToString("N");
+        await _tokenStore.StoreAsync($"password_setup:{request.Email}", token, TimeSpan.FromHours(24));
+
+        // 6. 이메일 발송
+        await _emailService.SendPasswordSetupTokenAsync(request.Email, token);
+
+        return new OperatorCreateResponseDto
+        {
+            AdminCode = adminCode,
+            Email = request.Email,
+            Role = request.Role
+        };
+    }
+
+    public async Task DeleteOperatorAsync(string adminCode, long requestingAdminId)
+    {
+        var admin = await _adminRepository.GetByAdminCodeAsync(adminCode);
+        if (admin is null)
+        {
+            throw new SpmsException(
+                ErrorCodes.NotFound,
+                "운영자를 찾을 수 없습니다.",
+                404);
+        }
+
+        // Super Admin 삭제 불가
+        if (admin.Role == AdminRole.Super)
+        {
+            throw new SpmsException(
+                ErrorCodes.Forbidden,
+                "Super Admin은 삭제할 수 없습니다.",
+                403);
+        }
+
+        // 자기 자신 삭제 불가
+        if (admin.Id == requestingAdminId)
+        {
+            throw new SpmsException(
+                ErrorCodes.Forbidden,
+                "자기 자신은 삭제할 수 없습니다.",
+                403);
+        }
+
+        // Soft Delete
+        admin.IsDeleted = true;
+        admin.DeletedAt = DateTime.UtcNow;
+        admin.RefreshToken = null;
+        admin.RefreshTokenExpiresAt = null;
+
+        _adminRepository.Update(admin);
+        await _unitOfWork.SaveChangesAsync();
+    }
+
+    public async Task<OperatorListResponseDto> GetOperatorListAsync(OperatorListRequestDto request)
+    {
+        AdminRole? roleFilter = request.Role.HasValue ? (AdminRole)request.Role.Value : null;
+
+        var (items, totalCount) = await _adminRepository.GetOperatorPagedAsync(
+            request.Page, request.Size, roleFilter, request.IsActive);
+
+        var totalPages = (int)Math.Ceiling((double)totalCount / request.Size);
+
+        return new OperatorListResponseDto
+        {
+            Items = items.Select(a => new OperatorItemDto
+            {
+                AdminCode = a.AdminCode,
+                Email = a.Email,
+                Name = a.Name,
+                Role = (int)a.Role,
+                IsActive = !a.IsDeleted,
+                LastLoginAt = a.LastLoginAt,
+                CreatedAt = a.CreatedAt
+            }).ToList(),
+            Pagination = new PaginationDto
+            {
+                Page = request.Page,
+                Size = request.Size,
+                TotalCount = totalCount,
+                TotalPages = totalPages
+            }
+        };
+    }
+
+    public async Task<OperatorCreateResponseDto> ResetOperatorPasswordAsync(string adminCode)
+    {
+        var admin = await _adminRepository.GetByAdminCodeAsync(adminCode);
+        if (admin is null)
+        {
+            throw new SpmsException(
+                ErrorCodes.NotFound,
+                "운영자를 찾을 수 없습니다.",
+                404);
+        }
+
+        // Super Admin 비밀번호 초기화 불가
+        if (admin.Role == AdminRole.Super)
+        {
+            throw new SpmsException(
+                ErrorCodes.Forbidden,
+                "Super Admin의 비밀번호는 초기화할 수 없습니다.",
+                403);
+        }
+
+        // 세션 무효화
+        admin.RefreshToken = null;
+        admin.RefreshTokenExpiresAt = null;
+
+        _adminRepository.Update(admin);
+        await _unitOfWork.SaveChangesAsync();
+
+        // 비밀번호 재설정 토큰 생성 및 저장
+        var token = Guid.NewGuid().ToString("N");
+        await _tokenStore.StoreAsync($"password_reset:{admin.Email}", token, TimeSpan.FromHours(1));
+
+        // 이메일 발송
+        await _emailService.SendPasswordResetTokenAsync(admin.Email, token);
+
+        return new OperatorCreateResponseDto
+        {
+            AdminCode = admin.AdminCode,
+            Email = admin.Email,
+            Role = (int)admin.Role
+        };
+    }
+
     private static AccountResponseDto MapToDto(Admin admin)
     {
         return new AccountResponseDto
diff --git a/SPMS.Domain/Interfaces/IAdminRepository.cs b/SPMS.Domain/Interfaces/IAdminRepository.cs
index 0a2cf77..87a1284 100644
--- a/SPMS.Domain/Interfaces/IAdminRepository.cs
+++ b/SPMS.Domain/Interfaces/IAdminRepository.cs
@@ -1,4 +1,5 @@
 using SPMS.Domain.Entities;
+using SPMS.Domain.Enums;
 
 namespace SPMS.Domain.Interfaces;
 
@@ -8,4 +9,6 @@ public interface IAdminRepository : IRepository<Admin>
     Task<Admin?> GetByAdminCodeAsync(string adminCode);
     Task<Admin?> GetByRefreshTokenAsync(string refreshToken);
     Task<bool> EmailExistsAsync(string email, long? excludeId = null);
+    Task<(IReadOnlyList<Admin> Items, int TotalCount)> GetOperatorPagedAsync(
+        int page, int size, AdminRole? roleFilter, bool? isActive);
 }
diff --git a/SPMS.Infrastructure/Persistence/Repositories/AdminRepository.cs b/SPMS.Infrastructure/Persistence/Repositories/AdminRepository.cs
index 883ac2b..9f52e06 100644
--- a/SPMS.Infrastructure/Persistence/Repositories/AdminRepository.cs
+++ b/SPMS.Infrastructure/Persistence/Repositories/AdminRepository.cs
@@ -1,5 +1,6 @@
 using Microsoft.EntityFrameworkCore;
 using SPMS.Domain.Entities;
+using SPMS.Domain.Enums;
 using SPMS.Domain.Interfaces;
 
 namespace SPMS.Infrastructure.Persistence.Repositories;
@@ -37,4 +38,43 @@ public class AdminRepository : Repository<Admin>, IAdminRepository
 
         return await query.AnyAsync();
     }
+
+    public async Task<(IReadOnlyList<Admin> Items, int TotalCount)> GetOperatorPagedAsync(
+        int page, int size, AdminRole? roleFilter, bool? isActive)
+    {
+        IQueryable<Admin> query;
+
+        if (isActive.HasValue)
+        {
+            // IgnoreQueryFilters로 삭제된 운영자도 조회 가능
+            query = _context.Set<Admin>().IgnoreQueryFilters();
+
+            if (isActive.Value)
+                query = query.Where(a => !a.IsDeleted);
+            else
+                query = query.Where(a => a.IsDeleted);
+        }
+        else
+        {
+            // 기본: 글로벌 필터 적용 (활성 운영자만)
+            query = _dbSet.AsQueryable();
+        }
+
+        // Super Admin 제외
+        query = query.Where(a => a.Role != AdminRole.Super);
+
+        // Role 필터
+        if (roleFilter.HasValue)
+            query = query.Where(a => a.Role == roleFilter.Value);
+
+        var totalCount = await query.CountAsync();
+
+        var items = await query
+            .OrderByDescending(a => a.CreatedAt)
+            .Skip((page - 1) * size)
+            .Take(size)
+            .ToListAsync();
+
+        return (items, totalCount);
+    }
 }
diff --git a/SPMS.Infrastructure/Services/ConsoleEmailService.cs b/SPMS.Infrastructure/Services/ConsoleEmailService.cs
index 17ad79d..26ca3bc 100644
--- a/SPMS.Infrastructure/Services/ConsoleEmailService.cs
+++ b/SPMS.Infrastructure/Services/ConsoleEmailService.cs
@@ -27,4 +27,12 @@ public class ConsoleEmailService : IEmailService
             email, token);
         return Task.CompletedTask;
     }
+
+    public Task SendPasswordSetupTokenAsync(string email, string token)
+    {
+        _logger.LogInformation(
+            "[EMAIL] 비밀번호 설정 토큰 발송 → To: {Email}, Token: {Token}",
+            email, token);
+        return Task.CompletedTask;
+    }
 }